In short: for payments made on the web we give you your money back within 14 days of any payment, no questions asked. The same goes for Google Play. For the App Store, Apple decides on refunds.
This page is part of the terms of use of Anpheros Daily, provided by Adrian Kereky, a natural person, Romania.
Web payments (Paddle)
- Ask for a refund within 14 days of a payment, whether it is the first payment or a renewal. Write to support@anpheros.com from your account's email address, or reply to the payment email you received from Paddle.
- You get the full amount back, through Paddle, to the card or method you paid with. The money usually arrives within a few working days, depending on your bank.
- The 14-day rule includes the right of withdrawal you have in the European Union.
- After 14 days we do not refund a period that has started, except where the law requires it, for example if the service did not work. You can cancel future renewals at any time.
App Store payments (iPhone, Mac)
Apple takes the payment and decides on refunds; we cannot refund on Apple's behalf. Request a refund at reportaproblem.apple.com, choose the Anpheros subscription and the reason. If you need help, write to us.
Google Play payments (Android)
- Within 48 hours of the payment you can request a refund directly from Google Play, in your orders.
- After 48 hours, write to support@anpheros.com within 14 days of the payment, from your account's email address, and we refund the full amount through Google Play.
What happens after a refund
- The paid subscription stops and the account moves to Basic. Your data stays; nothing is deleted.
- The refunded payment is also voided in the public ledger on the transparency page: the line stays visible, marked as voided, and no longer counts in the amount from which 50% goes to charitable organisations.
The free trial
The 7-day Plus trial starts with a payment method and is free. If you do not cancel it, the first payment is taken when it ends. If that first payment was not what you wanted, the 14-day rule above applies to it like to any other payment: ask within 14 days and you get it all back (web and Google Play; for the App Store, through Apple).
Contact
For any question about a payment: support@anpheros.com.