Provider: Adrian Kereky, a natural person, Romania (until the company that will take over the service is founded; the change will be announced here). Contact: support@anpheros.com.
These terms apply to the Anpheros Daily app (iPhone, Android, Mac and the web at app.anpheros.com) and to the anpheros.com website. By using the app you accept these terms. Which data we process and why is explained in the privacy policy.
1. What Anpheros is
Anpheros Daily is your personal health record: you log symptoms, measurements, medicines, documents and appointments, for yourself and your family, and an assistant based on artificial intelligence helps you understand and find them.
2. Anpheros does not replace your doctor
- Anpheros does not diagnose, does not prescribe treatment and does not replace a medical consultation.
- The assistant's answers and the analyses in the Max plan are information and possible correlations, never a diagnosis or a treatment recommendation. Check any decision about your health with a doctor.
- In an emergency, call 112 or the emergency number of the country you are in right away.
3. Your account
- You must be at least 16 years old to have an account.
- Use real details and keep access to your account safe; you are responsible for what is done from your account.
- You may add profiles for other people (children, parents, a partner) only if you have their consent or the legal right to look after their data.
- Your data stays yours. You can export it from the app at any time (PDF or HL7 FHIR) and you can delete your account at any time.
4. The plans
- Basic is free. Plus and Max are paid subscriptions, monthly or yearly. What each plan includes and its price in your country are on the home page and in the app, under Subscription. The price that counts is the one shown when you buy.
- Free trial: 7 days of Plus, once per account, if your app store or payment method offers it to you. You start it with a payment method (App Store, Google Play or Paddle). At the end of the 7 days the subscription starts automatically and you are charged the price shown when you started the trial, unless you cancel at least 24 hours before the trial ends. We remind you 2 days before. If you cancel during the trial, you keep Plus until the trial ends and pay nothing.
- We may change the plans' features and prices. A new price applies to an existing subscription only from a renewal after we announce it, and the app stores may ask for your consent to it.
5. Payment and renewal
- In the iPhone and Mac app you pay through the App Store (Apple), on Android through Google Play (Google), and on the web through Paddle (Paddle.com Market Ltd). On the web, Paddle is the official seller (merchant of record) of the subscription.
- Apple, Google and Paddle take the payment, calculate and pay the taxes, issue the proof of payment and handle refunds under their own rules. We never see or keep your card details.
- The subscription renews automatically at the end of each period, at the price then in force, until you cancel it.
- A subscription is paid through one channel only and is managed where it was bought. The paid plan works on every device of your Anpheros account.
6. Cancelling
- App Store: Settings › your name › Subscriptions, or apps.apple.com/account/subscriptions.
- Google Play: the Play Store app › your profile › Payments & subscriptions › Subscriptions, or play.google.com/store/account/subscriptions.
- Web: in the app, under Subscription › Manage subscription.
Cancelling stops the next renewal. The paid plan stays until the end of the period already paid for, then the account moves to Basic. Your data is not deleted. For money back, see the refund policy.
Cancelling during the free trial stops the first payment: you keep Plus until the trial ends and nothing is charged.
Right of withdrawal (EU and UK consumers). You may withdraw from the subscription within 14 days of starting it, including when it starts with a free trial, without giving a reason. Our refund policy goes further: for payments on the web and on Google Play you get the full amount back if you ask within 14 days of any payment. For the App Store, Apple handles withdrawal and refunds. See the refund policy.
7. Where the money goes
From every payment, 50% of what actually reaches us (after VAT and the Apple, Google or Paddle fee) goes to accredited charitable organisations, and the rest covers the cost of the service. Revenue, costs and transfers are published on the transparency page, without any data about people. The share can only change publicly, with its history, and never for payments already made.
8. What you may not do
- use Anpheros for illegal purposes or to harm someone else;
- upload other people's data without the right to do so;
- try to get around security, plan limits or payment;
- access the service automatically (bots, scraping) without our written consent;
- resell or rent out the service.
What you post in the app's community is shown to others under your pseudonym; you are responsible for what you write there, and we may remove content that breaks the community rules or the law.
9. Licence
We give you a personal, non-exclusive and non-transferable right to use the app for as long as you have an account. The code, design and the Anpheros brand remain ours. For apps downloaded from the App Store, the Apple standard end user licence agreement also applies.
10. How the service works and liability
- We do our best to keep the service running and your data safe, but we cannot guarantee that it will work without interruptions or errors.
- To the extent the law allows, our total liability to you is limited to the amount you paid for Anpheros in the last 12 months. We do not limit liability for damage caused intentionally or through gross negligence, nor the rights the law gives you as a consumer.
11. Suspending and closing an account
You can leave at any time by deleting your account. We may suspend or close an account that seriously breaks these terms, after telling you, except in urgent cases (security or legal obligations). Where possible, we leave you time to export your data.
12. Changes to these terms
We tell you in the app or by email at least 30 days before an important change. The version in force and the date of the last update are always on this page.
13. Applicable law and complaints
Romanian law applies. If you are a consumer in the European Union, you keep the protection of the mandatory laws of your country and can go to the courts there. Please write to us first at support@anpheros.com; we try to solve any problem quickly. In Romania you can also contact the National Authority for Consumer Protection (anpc.ro).
14. Contact
Questions about your account and subscriptions: support@anpheros.com. Data protection: privacy@anpheros.com. Security: security@anpheros.com.